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‎03-03-2020 04:45 PM

HP Recommended
Product: HP Envy 5542
Operating System: iOS

I’ve had the HP Envy 5542 for about a year. I’ve only used it once (a year ago), and it seemed to print fine. I’m now trying to use it again, and I can’t get it to print anything. I’ve even tried alignments and cleanings. Both ink cartridges are full with HP brand ink. I’ve tried printing different ways (iOS, Mac), but it prints a blank page no matter what. 

1 person had the same question
1 REPLY 1

‎03-04-2020 10:48 AM

HP Recommended

The ink has dried in the cartridge printhead, you will need to replace the cartridge.

Inkjets need to be used at least once a week.

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