HP Envy 5544 won't recognise new black ink 62

[algarvechiro]

Old cartridge is recognised, but new one isn't...message is 'replace and press ok'. But it's a new cartridge! Do I buy a new one again??

[senan6806]

@algarvechiro

A warm welcome to HP forums! This is a great place to get support, find answers and tips to your technical queries.
Power resetting the printer and cleaning the cartridge electrical contacts may clear the ink cartridge error. Let's try these steps:

1) Make sure this printer is plugged into a direct wall, not a surge protector

2) Remove all of your ink cartridges from the printer and close the door

3) Remove the power cord from the back of the printer (Do no press the power button)

4) Clean the electrical contacts, refer to step 3 from this document.

5) Plug the power cord back into the printer

6) Wait for the printer to turn on completely, then install the ink cartridges.

Let me know how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Have a great day!

[algarvechiro]

Thank you so much for the advice. In the end, I decided to take the ink cartridge back to the shop to get a refund, so I can't try your tip at the moment. I've now signed up to the 'Instant Ink' scheme and am waiting for a new ink cartridge to arrive. If the printer doesn't recognise that, I'll try your steps and see what happens...I'l let you know! Thanks again.

[senan6806]

@algarvechiro

You are welcome! Sure, try those steps at your convenience. Let me know if you need further help.