HP Envy 5640 will not print complete photos on Rymans Premium Gloss Photopaper

[DJBirder]

I have performed all the tests available, and installed a new ink cartridge. A4 colour printouts on normal paper are fine. It is only the photos that are not printing and we've only had the problem since using this paper. Numerous attempts have produced at best three quarters of the photo printed out, and at best just a quarter.  Has anyone else had the same problem? Would it be solved by reverting to HP Photopaper? 

[Dragon-Fur]

@DJBirder 

The Rymans photo paper weight might not be supported by the printer.

Most printers will gladly print on HP Advanced Photo paper (250 gsm).

Review

HP ENVY 5640 e-All-in-One Printer (B9S56A, B9S58A, B9S59A) Specifications 

Section:  Paper Handling

Media weight, supported (metric)

Tray 1: A4: 75 to 90 g/m²; HP envelopes: 75 to 90 g/m²; HP Photo Paper: up to 250 g/m²; HP 10 x 15 cm photo paper: up to 250 g/m²

If the weight is supported,

The settings might not be adjusted for photo paper.

Where you set / adjust / check the settings depends on the device, the Operating System / version, and the software / application you are using to view and submit the job to the printer.

For example,

If you are using HP Smart mobile,

The paper size & type must be set before you open the image / photo to be printed.

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EWS – Browser

Open your favorite browser > type / enter Printer IP address into URL / Address bar

Tab Settings > Preferences > Tray and Paper Management

Model Dependent:  Check the Advanced section (at the bottom of the Tray and Paper Management menu)

Click Apply to save changes

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EWS - HP Smart for Mobile - iOS / iPadOS

Reminder: The EWS Tray and Paper settings must be updated before you open the object to be printed.

Open HP Smart (for mobile)

Open Settings wheel

Open Add / Set Up a Printer 

Scroll down, Click, Tray and Paper

Model Dependent:  Check / Adjust settings in Advanced

Click Apply to save changes

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EWS - HP Smart for Mobile - Android

Reminder: The EWS Tray and Paper settings must be updated before you open the object to be printed.

Open HP Smart (for mobile)

Open Click on “Green Circle Check” on Printer Status icon

Scroll down to Preferences

Click, Tray and Paper

Model Dependent:  Check / Adjust settings in Advanced

Click Apply to save changes

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EWS - HP Smart – Windows

Start HP Smart Application

Printer Settings

In section Settings > Advanced

Tab Settings > Preferences

Tray and Paper Management

Model Dependent:  Check / Adjust settings in Advanced

Click Apply to save changes

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Example - Retain / Modify / Check Paper Size & Type - Tray and Paper Management

Retain_Printing_Preferences_10

Example - HP Smart Mobile - Image Print (optional Transform / Resize)

HP_Smart_Mobile_Image_Print_Transform_12

HP Printer Support Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP ENVY 5640 e-All-in-One Printer series 

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