HP Envy 5660 - Carriage Jam

[Asriniva]

My printer gives me the following message:

"Carriage Jam"

"The print carriage cannot move.  Open the ink cartridge access door, clear any paper jam or obstruction and selct OK".

After clearing the Paper Jam and  following the Steps suggested to clear the above error such as Reset etc, I still keep getting this error message.

Any help to resolve this would be much appreciated.

Thanks.

[Raj1788]

@Asriniva

Thank you for joining HP Forums. 
This is a great place to get support, find answers to your technical queries.

I understand that your printer has an error "carriage jam" on the printer screen.

I suggest you do a Hard Reset

(1) Turn the printer on, if it is not already on.
(2) Wait until the printer is idle and silent before you continue.
(3) With the printer turned on, disconnect the power cord from the rear of the printer.
(4) Unplug the power cord from the wall outlet.
(5) Wait at least 60 seconds.
(6) Plug the power cord back into the wall outlet.
NOTE: HP recommends connecting the printer power cord directly to the wall outlet.
(7) Reconnect the power cord to the rear of the printer.
(8) Turn on the printer, if it does not automatically turn on.

The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

If the issue persists, click here for further troubleshooting steps that could fix the issue.

Let me know if this helps you!

Have a great day!

Cheera;)

[Asriniva]

Hello,

I tried the Hard Reset suggestion below, however the problem did not resolve itself and I still see the same error message.

Please let me know if there is anything else I can try.

Thanks.

[Raj1788]

@Asriniva

Thanks for the reply,

Appreciate your efforts.

It seems like the printer has a hardware issue. I would personally suggest you contact our HP phone support for further assistance. 
If your product is out of warranty, then remember to choose the paid options to get the tech support number.

They might have multiple options to help you on this.
Please use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: www.hp.com/contacthp
Step 2. Enter the Product number or select to auto detect
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click: HP contact options - click on Get phone number and phone number appear.

They will be happy to assist you immediately.

Keep me posted on any other assistance.Hope that helps! 

Have a great day ahead!