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‎05-18-2018 02:05 PM

HP Recommended
Product: HP Envy 5644
Operating System: Microsoft Windows 10 (64-bit)

Since a few days ago my printer stopped working. It constantly shows the blue screen with the Power sign and the code "C8190200". It does not react to anything apart from power button. The power button restarts the printer and the same blue screen appears again. Anything I can do before throwing it away? How can I do a hardware reset?

WP_20180518_20_59_14_Rich.jpg

5 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎05-18-2018 02:39 PM

HP Recommended

After reviewing the printer carefully I've found a coin in the SD slot. After removing it the printer returned back to life. I've returned the coin to the child who decided to feed the printer with coins. :generic:

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2 REPLIES 2

‎05-18-2018 02:39 PM

HP Recommended

After reviewing the printer carefully I've found a coin in the SD slot. After removing it the printer returned back to life. I've returned the coin to the child who decided to feed the printer with coins. :generic:

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‎07-15-2019 02:18 PM - edited ‎07-15-2019 02:19 PM

HP Recommended

I'll be honest, I glanced at this issue and thought, no it can't be. We had the same error message. Could hardly find any support on HP, but your fix worked! Our youngest must have done the same! HP, add it to your database on the Virtual Agent please!

 

Thank you Romanab

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