HP Envy 5660 Won't print pdf files on Mac OS 10.11

[MusicDeb]

Although my HP Envy 5660 has been working well on Mac OS 10.11, yesterday it stopped printing pdf files. I have gone through the troubleshooting steps including re-installing the print driver software. I also have looked for a firmware update but have not found one. 

The printer will make a noise as if it is going to print, but then nothing happens. The printer is connected to the network and I can print Word docs, internet pages, and other things--just not pdfs!

Please help.

[DavidSMP · Accepted solution]

Hi @MusicDeb,

Thanks for visiting the HP community. A very good day to you!  I read the post about losing wireless connectivity on the computer. I will be delighted to assist you here.

You’ve done an excellent job on diagnosing the issue from your end. Superb effort and spectacular analysis of the issue. Kudos to you on that score. We greatly value your relationship with HP.  

You are a valued HP customer and we appreciate you greatly for doing business with HP. I take it as a privilege to share this platform with you.

For better clarity and to assist you better I would require more information regarding this.

• Have you tried to uninstall adobe reader and try again?
• Have you updated adobe reader and checked again?

For starters please uninstall adobe reader for mac and reinstall it and check again.

Then update adobe reader for mac.

Please check these links out for further assistance: http://support.hp.com/in-en/document/c01879546

Link 2: https://forums.adobe.com/thread/391766 is a MAC forum thread

Link 3 is the mAC site for troubleshooting PDF printing issues: https://helpx.adobe.com/acrobat/kb/troubleshoot-pdf-printing-acrobat-reader.html

Link 4 is an HP forum thread: http://h30434.www3.hp.com/t5/Inkjet-Printing/Unable-to-Print-using-Adobe-Acrobat-Reader-MacBook-Pro/...

Please follow all the steps in these links including resetting the MAC printing system from the third link.

It should do the trick for you. If any of these links work, you could ignore the rest of these links.

Hope this helps. Let me know how this goes. I hope the issue gets resolved without hassles and the unit works great. I'm always there to assist you. Please reach out anytime.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care now and have a splendid week ahead.

[MusicDeb]

Thanks for your reply, David. Despite the fact that the problem I noted occurred with Preview (I rarely use Adobe Acrobat unless forced to by a publisher or in order to complete certain fillable forms that do not work in Preview), I tried your suggestion to uninstall and then reinstall Adobe Reader. And thankfully, that seems to have fixed the issue! Who knew? (Obviously you did!).

Thank you.

[DavidSMP]

Hi @MusicDeb,

It has been a fabulous experience working with you. 🙂 I thank you greatly for accepting this as a solution. 🙂 You've been simply amazing with your technical expertise and thanks again for giving me the privilege to share this platform with you. 🙂

I hope the unit works great and stays healthy for a long time. 🙂

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.  

Please take care, stay healthy, keep smiling big and do have a blessed year ahead. 🙂

[DavidSMP]

Hi @MusicDeb

Please keep me posted on how it works. I am always there to assist you.

take care and have a blessed weekend. 🙂