HP Envy 5660 keeps going dead

[CRdreamer]

My Printer goes to sleep after a period of a few hours and will only 'awake' if I unplug and plug the printer back in. It does not respond to the touch pad or power button to 'wake' it up. It appears to be a printer issue as opposed to driver issues since neither my MacBook nor my ACER laptop can bring it back online. This only started happening a few months ago, but had been working fine for a couple years. Ideas?

[TEJ1602]

@CRdreamer, Welcome to HP Support Community!

I see that the printer does not come back from sleep mode, let us try to isolate and resolve the issue-

Perform a ping test in idle mode using the Mac Network Utility and let me know the results? Use the printer IP address to perform a ping test, the printer IP can be located by selecting the wireless icon on the printer display.

Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

Assign Manual/Static IP  

The steps on how to set a manual IP address can be found here.

Static IP needs to be set up outside DHCP range- Since the default DHCP address range is between 100 and 149, you'll want to avoid all of the addresses between 192.168.1.100 and 192.168.1.149 when you're assigning static IP addresses. That leaves the ranges from 2-99 and from 150-254 wide open, which is usually plenty for most home networks.

Try printing.

Hope this helps! Keep me posted. 

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