HP Envy 5660 message: photo tray blocked.

[babsula1]

HP Envy 5660. message: photo tray is blocked. cannot find any jam at all. can't get rid of message. i already was able to print once i clicked OK but now the message shows up as soon as the printer is turned on. message comes on with an empty paper tray. can't figure out how to clear this other than the suggestions made by HP.

[sandytechy20]

@babsula1

Welcome to the HP support community.

I understand that you are getting a paper tray error, I am glad to assist you.

Make sure the photo tray is seated correctly

This error can occur if the printer trays are installed incorrectly. Make sure the printer is located on a flat surface, and then make sure the photo tray moves smoothly within the paper tray guides.

• Make sure the printer is positioned on a flat surface.
• Push in the output tray extender.
• Pull out the input tray, but do not remove it.
• 
• Remove the output tray.
• 
• Make sure the photo tray is seated correctly, and that the photo tray guide tabs (grey) are sliding beneath the main tray guides (black) on both the left and right side of the input tray.
• 
• 
• If they are not in the correct position, gently move the photo tray to align the tab gaps, and then gently press the tabs back into position.
• The photo tray should move freely with no resistance.
• Reinstall the output tray, and then make sure the edges line up with the input tray.
• 
• Try to print.
• If the error persists, try printing or copying a document with the output tray removed.
• If the error only happens with the output tray installed, the output tray might need to be replaced.

Refer to this HP document for further assistance:- Click here

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.