HP Envy 6022 printer

[Keith19472]

HP Envy 6022 ink jet printer. All lights are flashing and I have tried all suggested by HP who tell e I am one year out of guarantee so they cannot help with advice. The error is   " cartridge carriage stalled "

[Raj_05]

Hi @Keith19472,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

When all lights on your HP Envy 6022 inkjet printer are flashing and you're seeing a "Cartridge error" or "Cartridge stalled" message, it typically indicates an issue with one or both of the ink cartridges. To resolve this problem, you can try the following steps/

• Turn off the printer: Press the power button to turn off the printer and disconnect the power cord from the back of the printer. Wait for about 30 seconds.
• Remove the ink cartridges: Open the printer cover and carefully remove the ink cartridges from their slots. Make sure to handle them gently and avoid touching the contacts or ink nozzles.
• Check for any obstructions: Inspect the cartridge slots and make sure there are no debris or obstructions that could interfere with the cartridge installation.
• Reinstall the ink cartridges: Insert the ink cartridges back into their respective slots, ensuring they are properly seated and securely latched. Follow any instructions or indicators on the printer or cartridge to align the cartridges if necessary.
• Power on the printer: Reconnect the power cord to the back of the printer and press the power button to turn it on. Wait for the printer to initialize and check if the error message persists.
• If the issue continues after performing these steps, you may need to consider the following additional troubleshooting options:
• Check ink cartridge compatibility: Ensure that the ink cartridges you are using are compatible with your HP Envy 6022 printer model. Using incorrect or non-genuine cartridges can sometimes cause errors. Refer to the printer's documentation or HP's official website to verify cartridge compatibility.
• Clean the cartridge contacts: If the error persists, you can try cleaning the cartridge contacts. Turn off the printer, remove the cartridges, and use a lint-free cloth lightly moistened with distilled water to gently clean the electrical contacts on both the cartridges and the corresponding slots in the printer. Allow them to dry, then reinstall the cartridges and power on the printer.
• Reset the printer: If none of the above steps resolve the issue, you can try resetting the printer to its default settings. Consult the printer's manual or HP's support website for specific instructions on how to perform a factory reset.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support