HP Envy 6032 Ink carriage stall error

[Birder54]

My Envy 6032 is generating an E3 error every time I power it up - it had been working fine when last used. I have tried reseating the cartridges and checked the paper is in its tray correctly.

I can't find any advice specific to my printer to solve the problem. 

Can anyone give me any ideas?

Thanks

[Mans · Accepted solution]

@Birder54 

Hello,

To resolve this E3 error, please follow the instructions in the following HP document: 'Carriage Jam' or 'E3' Error Displays.

In some cases, remove the ink cartridges and reset the printer can solve the error.

1. Turn on the printer.
2. Before continuing, wait until the printer is idle and silent.
3. Disconnect the USB cable from the back of the printer. If your printer has a network or wireless connection, leave it connected.
4. Remove the ink cartridges of the printer.
5. With the printer turned on, unplug the power cord from the back of the printer and from the wall outlet.
6. Wait at least 60 seconds.
7. Plug the power cord into the outlet.

   NOTE:  HP then recommends reconnecting the printer's power cord directly into a wall outlet.

8. Reconnect the power cord to the back of the printer.
9. Turn on the printer, if it does not automatically make it.
   It is possible that the printer goes through a warm-up cycle. It is also possible that the printer lights blink and the carriage moves.
10. Wait until the preheat cycle and until the printer is idle and silent before continuing.
11. Reinsert the ink cartridge, and then close the access door to the cartridges.
12. Print a calibration page, if prompted.
13. If you disconnected the USB cable, reconnect it to the back of the product.
14. Try to print.

Then, please update the printer's firmware via the HP link below.
https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-envy-6000-all-in-one-printer-series/29...

Don't hesitate to contact us in case of need.

Best regards,

[Birder54]

Thank you very much - printer fixed now.

[Mans]

@Birder54 

Thanks for your return,

I welcome you to the English HP community support.
Congratulations!

If my previous answer was favorable to you, thank you to close the subject by clicking on 'Accepted as solution' at the bottom of the previous message.

Do not hesitate to contact us if needed

Best regards,