HP Envy 6032e spins up but doesn't print

[cjc1664]

Hi,

When I send a document to print from Windows 11 or Android the printer sounds like it's starting to print but then stops and the document stays in the print queue. The main light is showing blue, the printer is available to print from and the HP Smart diagnostic say there is no issue, even though when I go to print the test document it does the same.

Any thoughts?

[sandytechy20]

@cjc1664

Welcome to the HP support community.

I understand that you are unable to print from Windows or Android device, I am glad to assist you.

Are you getting any error messages?

Meanwhile:-

Use HP Print and Scan Doctor to fix connectivity and printing issues.

Download HP Print and Scan Doctor.

• Run HPPSdr.exe from the download location on your computer.
• Once HP Print and Scan Doctor opens, click Start, and then select your printer.
• If your printer is not in the list, turn it off and on, and then click Retry.
• If there is a connection problem, follow the instructions in HP Print and Scan Doctor.
• If a screen prompts you to turn on printer updates, click Yes.
• If a screen prompts you to make your printer the default printer, click Yes.
• Try to print.

.Assign a manual IP address to manually connect the printer.

Find the printer IP address to assign it manually.

• Make sure there is plain white paper in the input tray.
• Touch and hold the Information button for 3 seconds.
• All the control panel buttons light up.
• At the same time, touch the Information and Resume buttons .

Setting a Static IP Address

Once you know your printer’s IP address from the page you printed, entering it is pretty easy. Here’s what you do:

1. Run your Web browser.
2. In the Web browser’s address bar, type the IP address of your printer and press Enter. Assuming you entered the right address, the HP printer control panel should appear.
3. Click the Networking tab.
4. Under Connections, click Wireless.
5. Under IP Address Configuration, click Manual IP.
6. Enter the IP address, subnet mask, and default gateway in the appropriate boxes.
7. Click Apply.

You can try steps 2 and steps 4 in this HP document for more assistance:- Click here

Update the printer firmware to install the latest updates:- Click here

Let me know how it goes.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.