HP Envy 6055 Continues to Go Offline

[Penguin60]

A friend of mine is using an HP Envy 6055 printer which is just a little over 1 month old. It kept going offline, so I bought a USB cable and connected it directly to her laptop. This morning she is working and the printer went offline again. I used the HP Smart app from the Microsoft Store to double check all the settings, print a test page, we also printer from her email. Why does this continue to happen? She had to reboot her computer and she sent me a text that is back online. Thanks for your feedback and suggestions. Much appreciated.

[Dragon-Fur]

@Penguin60 

Edits - Correction

According to the customer, EWS for the Envy 6055 printer does not provide the ability to change / edit the network parameters.  Changed the wording - leaving the examples for  now...

Original Content

Ideas...

• The printer is dual band - make sure it is connected to the correct named SSID network for that bandwidth.  
• If you are not using Wi-Fi Direct, switch it OFF

• Your printer might benefit from having a static IP address assigned

Examples

When the printer is on the network, 

If the option is available,

Use the Embedded Web Server (EWS) to view / configure your printer

Examples

Set / Verify the Bandwidth

Open your favorite browser > type / enter Printer IP address into URL / Address bar

Tab Network > Wireless  (802.11) > Wireless Band Frequency

Set / Verify IP address

Open your favorite browser > type / enter Printer IP address into URL / Address bar

Tab Network > Wireless (802.11) > IPv4 Configuration

And

Tab Network > Wireless (802.11) > Advanced

Example - EWS > Bandwidth

If your printer EWS does not support the particular EWS option shown, simply ignore.

EWS_9025_Network_Bandwidth_1

 Video Help

HP Envy 6000 series & HP Envy Pro 6452 | 6455 AiO Printer : Reset Wireless to defaults

and

HP Envy 6055 | Envy Pro 6455: Connect printer to 5 GHz network using HP Smart on Windows 10 computer

References

HP DeskJet, ENVY 6000, 6400 Printers - Blinking Lights

User Guide

Chapter 3 - Connect the printer - Starting on Page 24

Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP ENVY 6055 All-In-One Printer 

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[Penguin60]

This printer simply requires the HP Smart app to be installed on your cell phone to set the printer up. Attached are the available software and drivers needed. Why are you recommending an Embedded Web Server for the HP Officejet Pro?

I see there is a recent firmware update which was not available when I hooked up the printer so I'm going to uninstall the printer in Windows 10, remove the HP Smart app off my friends

[Dragon-Fur]

@Penguin60 

Excellent.  Looks like you have it in hand now.

I've edited my previous post to remind that the EWS options shown in the example may not be available.

EWS is worth exploring if you can get the printer onto the network.

The videos should help - they are presented by HP @greenturtle 

I shall withdraw, having nothing more to offer to the conversation.

Stay Safe.

Thank you for participating in our HP Community.

We are a volunteer community workforce dedicated to supporting HP technology

Click Thumbs Up to say Thank You for the help.

If the answer helped resolve your issue, Click "Accept as Solution" .