HP Envy 6055 not printing after cartridge change

[Grandma100]

 The printer stopped printing in the middle of a page so I replaced both cartridges.  The only thing it will print is two icons on the left side of the page, one is an envelope with a tear drop? and the other is possibly an internet symbol with a red circle with a dash inside.  HP scan print doctor  said everything is fine and printed a colorful page, however the black was not very bright.  The printer would not print a page from my computer.  Not happy at all with this Envy. I am not signed up for the cartridge purchase.  I do not have the printer on a wireless connection.  I purchase the HP cartridges from an office supply store.

[Echo_Lake]

@Grandma100

Thank you for posting on HP Support Community.

Don't worry as I'll be glad to help, I understand the printer is not working correctly after replacing ink cartridges. 

• Are you using HP genuine ink cartridges?
• Have you tried cleaning the copper contacts on the ink cartridges? Click here to know how to clean the ink cartridges. 

Try the below suggestions as well -

Reset the product

• With the printer turned on, disconnect the power cord from the rear of the printer.
• Unplug the power cord from the wall outlet.
• Wait at least 60 seconds.
• Plug the power cord back into the wall outlet.
• Reconnect the power cord to the printer.
• Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

 Also, try updating the printer's firmware -HP Printers - Updating or Upgrading Printer Firmware 

Hope this helps! Keep me posted. 
 

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