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HP Envy 6055 not printing after cartridge change

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HP Envy 6055
Microsoft Windows 7 (64-bit)

 The printer stopped printing in the middle of a page so I replaced both cartridges.  The only thing it will print is two icons on the left side of the page, one is an envelope with a tear drop? and the other is possibly an internet symbol with a red circle with a dash inside.  HP scan print doctor  said everything is fine and printed a colorful page, however the black was not very bright.  The printer would not print a page from my computer.  Not happy at all with this Envy. I am not signed up for the cartridge purchase.  I do not have the printer on a wireless connection.  I purchase the HP cartridges from an office supply store.



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Thank you for posting on HP Support Community.


Don't worry as I'll be glad to help, I understand the printer is not working correctly after replacing ink cartridges. 

  • Are you using HP genuine ink cartridges?
  • Have you tried cleaning the copper contacts on the ink cartridges? Click here to know how to clean the ink cartridges. 

Try the below suggestions as well -

Reset the product

  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the printer.
  • Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

 Also, try updating the printer's firmware -HP Printers - Updating or Upgrading Printer Firmware 


Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping.

I am an HP Employee

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