HP Envy 6055 printing blank pages

[whocares20]

My HP Envy 6055 will only print blank pages, or a tiny bit of green ink, consistently for over a year now. I have bought new cartridges, cleaned them, cleaned printhead and smear, downloaded new drivers, etc. The HP Smart app tells me there is no issue, that both cartridges have ink (which they should since they are NEW and still have never had any use!) but it still does not work. I have tried every single option from all other conversations on this website. The printer simply does not work. I purchased it in 2020 and the warranty has expired, so I can't get help from HP. Has this happened to anyone else? Are there any other options other than whats listed in these conversations? Has anyone been able to actually get in touch with HP without paying for a monthly subscription service? Completely ridiculous that I spent so much on this printer and trying to fix this printer and still cannot get help from HP. 

[Irfan_06]

Hi @whocares20,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with your printer that only prints blank pages.

A) Please follow the steps below to perform a power drain.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

C) Refer to the steps on this link to further troubleshoot.

D) If the issue still persists, refer to the steps on this link to restore factory defaults and let me know if that resolves the issue.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support