HP Envy 6055e always gets an error and won’t print unless i press on green arrow after error pops up

[DanishDaniel]

HP Envy 6055e always gets an error and won’t print unless i press on green arrow after error pops up.

i have tried it all. Anyone with same issue? I’m about to take a bat to this printer lol

[Nal_NR]

Hi @DanishDaniel,

Welcome to the HP Support Community! I'd like to help!

I have a few recommendations 

• If your printer's status displays "Printer in error state," there may be a problem with the printer itself. Make sure the printer is turned on and connected to your PC by Wi-Fi or cable. Check it for low paper or ink, and be sure the cover isn't open and the paper isn't jammed.

1. Ensure the Printer Is Properly Connected to Your PC. The first thing to verify is your printer's connection with your PC. 
2. Reboot the Printer. 
3. Verify the Paper and Cartridge Ink Levels.
4. Reinstall the Printer Drivers.
5. Automate the Print Spooler Service.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

[DanishDaniel]

So the printer is almost brand new. I know there is enough ink etc. I have reinstalled and reset the drivers and printer and it’s connected to the wifi.

[Nal_NR]

Hi @DanishDaniel,

Thanks for writing back. This might require one-on-one interaction to fix the issue via remote assistance.  

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!