HP Envy 6055e printer

[BigRed90]

At my wit's end with this printer. I've called at least 6 times to speak with tech people at HP about this issue. Every new day, my printer does not print. So I unplug it and wait 60 secs then plug in again. Then it prints! What the heck? This should not be a problem with a new printer, new desktop, and using HP ink, HP paper. How can HP let this go on without developing a fix? When I set it up - I was very pleased. It printed fine. Then the next day, it wouldn't print and said printer off line! I'm losing faith in HP. There should be a fix by now! Either I got a defective printer or there is some mysterious problem here. Should I uninstall and re-install it? Any advice would be appreciated.

[Dragon-Fur]

@BigRed90 

Welcome to the HP English Community --

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@BigRed90 wrote:

At my wit's end with this printer.

I've called at least 6 times to speak with tech people at HP about this issue.

Every new day, my printer does not print.

So I unplug it and wait 60 secs then plug in again.

Then it prints! What the heck?

This should not be a problem with a new printer, new desktop, and using HP ink, HP paper.

How can HP let this go on without developing a fix? When I set it up - I was very pleased. It printed fine.

Then the next day, it wouldn't print and said printer off line!

I'm losing faith in HP.

There should be a fix by now!

Either I got a defective printer or there is some mysterious problem here.

Should I uninstall and re-install it?

Any advice would be appreciated.

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Checking your message

• No mention of the Operating System / version
• No mention of the Printer connection type - assuming Wireless but there it can be much more to it than that.
• No mention of the application or software you are using -- this, of course, is somewhat tied to the OS / version but tools vary as do methods of connection.  Less impactful than the printer's ability to stay connected to the network.

Less likely to make a difference now but can be helpful to reduce duplicate answers:

• What did HP Support do / change / recommend?

Important

• Do you have an active / open case with HP Support?

NOTE >>  Do NOT post case number(s) - the question is general in nature. 

We (HP Community) do not generally intervene when there is an active case --

Why? There is no point -- we have no access to HP Support case information and never interfere with HP.

==================================================

If no open case with HP...

The two "biggie" items:

• The Operating System / version
• The Wireless Connection type and details
  

For example: 

• Wi-Fi Direct (no router)? 
• Mesh Network?
• Standard Wireless?

If Standard Wireless:

• Separate SSID named network for each Frequency and printer connected to the SSID named network for the frequency / band printer should be using? 
• Manual / Static IP Address Assigned?
• IPv4 settings verified in the Embedded Web Server (EWS)?
• Router updated (firmware) and correctly configured?
• Router logs checked for anomalies or errors?
• DNS updated (managed at least partly by the router)

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Message Content References

Product Specifications for the HP ENVY 6055e All-in-One Printer (223N1A)

Connectivity

Ports	1 Hi-Speed USB 2.0; 1 Wi-Fi 802.11ac (dual band)
Wireless capability	Yes, built-in Wi-Fi 802.11b/g/n

The printer can connect to 2.4GHz or 5GHz - not at the same time.

Troubleshooting - Wi-Fi connection is lost after router or network settings change

 HP printers - Wi-Fi connection is lost after router or network settings change 

Wireless Troubleshooting

 Troubleshoot a Wi-Fi connection to an HP printer 

 HP Printers - Using a Wireless Network Test Report

--------------------------------------------------------------

Dual Band Network - Considerations

Reminders 

Do not ignore your router --

A router that is weak, outdated, poorly located, or incorrectly configured can cause all sorts of odd network behavior issues.

If the printer supports it, connecting using Ethernet is generally a better choice.

If your router supports it, create a separate SSID named network for each frequency.

Connect the printer to the SSID network you want the printer to use on the network.

Wireless

Some printers, particularly older models, only support Wireless at 2.4GHz

Some printers support Wireless at both 5GHz and 2.4GHz – but not at the same time

Regardless, if the printer won't work or cannot connect to your 5GHz SSID named network, connect to the 2.4GHz network.

If you are running a Dual Band Network,

 Check that the router is set up to broadcast all frequencies it supports.

Next,

If your router supports it,

On your router:

 Create a separate SSID named network for each frequency supported by the router

 What?  Create one SSID named network for 5GHz and one SSID named network for 2.4GHz

and

 Connect the printer to the SSID named network on the frequency / band you want it to use.

In general,

• 2.4GHz is less fussy about obstacles and supports a longer distance (separation) between router and device (printer)
• 5GHz is faster

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Example – EWS Setup – IPv4

EWS > HP Document / How-to (original format)

Use the HP printer Embedded Web Server (EWS)

NOTE:  Find printer IP address

Section Open the EWS over a local network orientation

Ethernet

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Network > Wired (802.3) > IPv4 Configuration

Wireless

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Network > Wireless (802.11) > IPv4 Configuration

As Available:

Tab Network > Wireless (802.11) > Advanced

Network Interface on / off, Network SSID name, Security Settings, Passphrase / Password

Select and connect to the correct SSID / network name for the bandwidth you are using.

Note:   It is not mandatory that you use a manual / static IP address.  Doing so can improve stability.

Examples

EWS_9025_Network_IPv4_Configuration_4

EWS_9025_Network_Wireless_IPv4_Advanced_2

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What is my DNS

DNS Servers

DNS server list by country

• Australia
• France
• Global
• New Zealand
• United Kingdom
• United States of America

If you do not have an ISP, or if you are having continuing connection issues, use Google Public DNS.

• Using Google Public DNS

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Public DNS Server List

https://public-dns.info/

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

HP ENVY 6055e All-in-One Printer  

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