HP Envy 6100e

[TAL222]

Hello 

Last week I bought a new HP printer since then It has been turning off randomly and changing its printing setting.
Now I tried to update the firmware, and it doesn't show me the option of both sides printing on its settings, It is totally gone. also, I manage to print now only from to HP smart app and not directly from the file.

[Hawks_Eye]

Hi @TAL222 

Welcome to the HP Support Community! 

Thanks for posting your query! We're here to help you get back up and running.

It sounds like you're facing several challenges with your new HP Envy 6100e printer, but let’s break them down and tackle each one:

1. Printer Turning Off Randomly

Check Power Settings: Many modern printers have an “Auto-Off” feature to save energy. You can adjust or disable this in the printer settings via the HP Smart app or the Embedded Web Server (EWS).

Power Connection: Ensure the printer is securely plugged into a wall outlet and not a power strip, as voltage fluctuations may cause it to shut off.

Firmware Update: Sometimes, firmware updates resolve such issues, so make sure you’ve installed the latest version.

 

2. Printing Settings Changing

Default Settings Reset: If the settings keep resetting, it might be a software issue. Open the HP Smart app, navigate to Printer Settings, and set your preferences as default.

Save Settings Properly: After making adjustments, ensure you select "Save as Default" to lock in your desired configurations.

 

3. Missing Two-Sided Printing Option

Firmware Update Issue: It’s possible the firmware update may have caused this feature to disappear. Visit the HP Support page for your printer and check if there are notes or fixes for this in newer firmware versions.

Check Print Dialog Settings: Sometimes, the two-sided printing option can be controlled directly through the print dialog box in your operating system. Look for an option like “Print on Both Sides” or “Duplex Printing.”

Reinstall the Printer: Try removing and re-adding the printer on your computer, as this can sometimes restore missing features.

 

4. Printing Only via HP Smart App

Set Your Printer as Default: On your computer, ensure the printer is set as the default device (Settings > Devices > Printers & Scanners).

Driver Conflict: If printing works only through the HP Smart app, there might be a driver issue. Reinstall the printer’s drivers from HP’s official website to resolve this.

If this solution hits the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day! 

Take care, and have an amazing day!

Regards, 

Hawks_Eye