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‎04-09-2022 11:27 AM

HP Recommended
Operating System: Microsoft Windows 11

Hi, I am having trouble printing onto A5 paper from my Windows laptop to the HP Envy 6220 printer. I have loaded the paper, ensured the guides are touching the edges and "told" the printer that it has A5 paper in it. When printing from the document I have adjusted the page size to be A5 on the print settings. When I ask it to print the laptop thinks about it then comes up to say error. The printer doesn't show signs of thinking about it. Any help very much appreciated!

Category:
1 REPLY 1

‎04-13-2022 01:51 PM

HP Recommended

@Nadine1231

 

Welcome to the HP support community.

 

Are you getting any error messages?

Could you elaborate on the issue for better understanding?

Sandytechy20
I am an HP Employee

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