HP Envy 6234 will not recognise a new colour ink cartridge

[Roryda]

I’ve recently received new ink cartridges from HP instant ink however the printer does not recognise the new colour cartridge. The black in was fine. I’ve tried switching it off and on again but still no luck.  Does anyone have any ideas on how to get the printer to recognise it. My printer is HP Envy 6234.

[Jeet_singh]

@Roryda,

Welcome to HP Support Community!

Try these steps -

1) Turn on the printer, if it is not already on. 
2) Wait until the printer is idle and silent.
3) With the printer turned on, unplug the power cord from the printer & wall. 
3) Wait for 60 seconds.  
4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector. 
5) Turn on the printer, if it does not automatically turn on.
 

Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware

You may also follow the steps suggested in this support document for - HP ENVY 6200, 7100, 7800 Printers - Ink Cartridge Errors

Have you checked you HP Instant Ink account page? Your Instant Ink account page will have notifications if there are any issues with the account or recent cartridge shipment, it will even provide solutions on how to fix the issue. You may log in to your HP Instant Ink account page from here.

If the suggested information can't be found, please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. 

Check next to your profile Name, you should see a little blue envelope, please click on it. Click here for more details on how to access the private messages on HP Support Community.

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