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Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
HP Recommended
macOS 12.0 Monterey

The printer is offline and I can't figure out how to reset it. I've pressed the wireless button in the back and the indicators on the front never turn purple. The indicators on the front are not lit up. They don't do anything when I touch them. I'm regretting buying this printer less than a year ago because it does not have a window to help guide you when there are problems with the printer.

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