HP Envy 6432e Can't Connect to Wifi, HP Support Advised 'buy a new one'

[Pete_Usk]

I have recently changed my wifi network provider. Went to print some documents and realised I had to connect the printer to the new wifi (flashing purple light patterns and then E9 code) - followed all the online help support documents (remove printer from app and add again, restart router, etc.). Called tech support and 2 days of trying to help me; advising to connect to the HP wifi option and then try and get to a site 192.168.223.1 to reset the printer, but every time I do it goes to a website called welcome to nginx! Tech support confirmed that's not the right site, asked me to try on other devices; 3 Iphones, 1 Samsung, 2 Mac laptops - still not working. 

After all this the tech support said we've tried everything you need to buy a new printer?! I've had it for 3.5 years and hardly used it, it was working fine a month ago before I changed my internet provider - and now it won't find the printer to add when we search for it in the app - and that's the advice - shocked and still complaining to tech support I won't buy a new one, they need to sort it, as what happens if I change my wifi provider again, I have to buy a new printer - ridiculous, never heard of it. 

Anyone help on what I should try that isn't on all the help forums/guides and videos?

Thanks,

Pete

[BeemerBiker]

E9 error code is an update error.  If you did a firmware update and it failed then that can be a major problem.  Try the reset.

Click here for network setup using HP Smart but in a different language

You may need to reset the printer: Click here

WiFi setup to router: video here

For WiFi direct setup click here.
This is useful if there is no modem

Simple push button or WPS setup is described on page 28 of Users Manual

Full feature software 6432e April 2024

InkJet Reference 6432

Please let me know if this works

[Pete_Usk]

Thanks first of all for trying to help - appreciate it. 

I've tried all of those things and some I can't try:

You may need to reset the printer: Click here - this one requires the printer to be on the app to reset it, I followed the first instructions from HP Support to hide the printer, so now I can't get it back. 

I did manage to get the E-9 code away for a bit, with purple light in static middle pattern - but then none of the instructions work again and after a while E-9 comes back. It's still not finding the printer on any of my devices on my new wi-fi network. 

HP Support today told me to call my wi-fi provider and get them to spilt the band to 2.4hertz and try the 192.681.223.1 - but this isn't working - I have a feeling their link is not working as I've tried on several devices and when my internet provided asked me to go to 192.168.1.1 it works - so I'm thinking there 192.681.223.1 is faulty - can anyone try and see if it takes them to their hp site?