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‎04-27-2022 04:40 AM

HP Recommended
Product: HP ENVY 6458e All-in-One Printer
Operating System: Microsoft Windows 8.1 (64-bit)

I bought an HP Envy 6458e and it worked great for a few months but now it keeps showing an amber light and "E" error display. I opened the smart app and did trouble shooting and it said the printer is good. The virtual agent was no help at all. I uninstalled and reinstalled the driver and I still have the same problem. However, when I open and close the ink door it sometimes corrects the problem and the blue light comes on. I get tired of opening and closing the ink door all the time and if I can't get the printer to work properly I will return it.

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7 people had the same question
1 REPLY 1

‎04-30-2022 05:37 AM

HP Recommended

Update: after calling customer support, I was told we have a "defective" color cartridge, (after we used it for 6 months), and they will send us a new one. This should not happen because we had signed up for "Instant Ink", and they should have sent us ink a long time ago. Now we can't even print with black ink, because the printer won't work!

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