HP Envy 7155 C4EB8024 Error Code

[ibarrows]

Hello All,

I have a HP Envy Photo 7155 that is around 1 yr old. Out of nowhere is started to display the error message C4EB8024 on a blue screen while all the other lights flash.  HP hardware detector will not detect printer even when plugged in via USB

I've tried to suggested steps of powering off for 30 seconds, and also removing the cartridges and unplugging.  None have worked so far.  Is there any other suggestions? 

[sandytechy20]

@ibarrows

Welcome to the HP support community.

I understand that you are getting a C4EB8024 error on the printer, I am glad to assist you.

You might have to reset the printer.

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[JessikaV]

Hi, 

Step 1 Printer Reset -
1) Take out the cartridges. 
2) Unplug the power cord from the printer & wall. 
3) Wait for 30 seconds.  
4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector. 
5) Insert the cartridges back into the printer.

Step 2 Update the printer firmware - Refer to this link for steps.

Reference: My envy 7155 has an error code C4EB8024 

JessikaV
HP Support Community Administrator