HP Envy 7640 All In One

[Carol681]

Hi, 

We have a fairly recent HP Envy 7640 All in One Printer, and we keep getting an error message saying "Photo Tray Problem - The photo tray is blocked Please adjust the tray and try again."  However, we don't have any apparent photo tray problem, and the tray violently smacks against the back of the paper tray when trying to print.  Very frustrating - especially, that many other users have similar issues.  We are working from home during Corona-virus and this isn't helpful.  There doesn't appear to be any product support, and  I just recently purchased new ink.  😞  

If we order another product, it won't be an HP unless they can assist the end user.  We haven't gotten any product support, and our printer is out of warranty.  Who is at the helm at HP?  Anyone?  

C

[Betty0610]

@Carol681

Welcome to the HP Support Community.

Apologies for the inconvenience caused.

Are you able to copy/scan? Try the steps from here: https://support.hp.com/in-en/product/hp-envy-7640-e-all-in-one-printer-series/6617267/document/c0476...

Try updating the printer firmware: https://support.hp.com/in-en/document/c02919168

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[Carol681]

Hi, 

We've tried all of these solutions already, and then after also speaking with a kind technical support person in the Phillipines- realized that our nearly 5 year old printer is ready for the landfill.  So, we purchased another printer which arrived today from a competitor of HP.  We were told that the HP printer we had was a 4-5 year lifespan (wish we knew that when we bought it!).  Parts were no option, making this a bad choice for future consideration.   Let's do better HP!  We don't need more junk in our landfills.

[Betty0610]

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

Please do check your inbox on the forums page for the private message.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!