HP Envy 7640 - Can't print from mac or iphone, however it does print test page in color clearly

[Parth_10]

My printer keeps printing blank pages. I already did all the maintenance option which HP Envy 7640 provides from touch scree. Good thing is it can print nice test page in color but it keeps printing blank pages whenever I try to print something from computer/phone.

I tried to reset everything multiple times as well as power on/off method none of it works please help. 

[TEJ1602]

@Parth_10, Welcome to HP Support Community!

I see that you get blank pages while printing from the computer, let us try to isolate and resolve the issue-

Are you able to make photocopies on the printer? If yes, follow the steps below-

ensure that the printer is up to date with its firmware and Mac is up to date with its software. If you are unsure you may use the links below to update the printer firmware and Mac software:

Update printer firmware

Update software on Mac 

Remove and add the printer

Click the Apple menu, and then select System Preferences.

Depending on your operating system version, click Print & Fax, Print & Scan, or Printers & Scanners.

Click the name of your printer, click the Minus sign, and then delete the printer.

Click the Plus sign, and then click Add Printer or Scanner.

Click the Use or Print Using box, and then select AirPrint

Click Add to add the printer to the list.

Try to print.

Ensure your mobile device is also updated. I'd suggest you use the HP Smart App to print. 

Hope this helps! Keep me posted. 

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