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‎09-19-2021 11:39 AM

HP Recommended
Product: HP Envy 7640
Operating System: Microsoft Windows 10 (64-bit)

Up until a few days ago, my printer was working fine. It now continues to display a Photo Tray Problem, stating that the photo tray is blocked. I have fully inspected the printer; there is no paper jammed and blocking the movement of the tray. The tray glides smoothly back and forth and the printer is sitting on a flat surface. It sounds like the printer tries to violently shove the photo tray out of printer.

 

I have tried cleaning all of the rollers and unplugging the device and restarting it. Even upon restart it tells me immediately that the tray is blocked. I downloaded the HP Print and Scan Doctor which has been no help. I have also tried printing with the output tray removed. Nothing is working. What other options are there?

 

Category:
4 people had the same question
1 REPLY 1

‎09-22-2021 05:41 AM

HP Recommended

@rmsnyder77, Welcome to the HP Support Community! I’m here to help.

 

I understand you are getting an error related to the photo tray. I appreciate your efforts in trying to resolve this issue by performing the necessary troubleshooting steps.

 

Kindly perform the steps mentioned in this document - 'Photo Tray Problem' Error

 

If the error persists, I'm afraid this is a hardware failure. Please reach out to the HP Technical Support team in your region regarding the service/replacement options for your printer. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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