HP Envy 7640 error state

[krazyjarek]

So I've been battling this problem for AGES now and I have not found a solution.

My printer works FINE when I'm printing from a mobile device. It will SCAN to my computer perfectly fine. I can PRINT things like "Print Quality Diagnostic" from HP App from my computer just FINE.

But as soon as I attempt to PRINT any of my word docs, pdf's, or from the internet it goes into an ERROR state and just WILL NOT print.

I have the printer connected DIRECTLY with the USB, I've tried with Wi-Fi and still NO luck. I don't know what else to do. It worked fine ONE TIME when I first installed the printer into the computer and then it just suddenly stopped working the next day.

I have uninstalled and reinstalled programs MULTIPLE times and nothing has worked. I am using Windows 10 64-Bit. Please someone help before I lose my mind and trash this printer.

[sandytechy20]

@krazyjarek

Welcome to the HP support community.

Follow the below steps to fix the issue and connect the printer to a Wifi connection.

Use HP Print and Scan Doctor to fix connectivity and printing issues.

Download HP Print and Scan Doctor.

1. Run HPPSdr.exe from the download location on your computer.

2. Once HP Print and Scan Doctor opens, click Start, and then select your printer.

   • If your printer is not in the list, turn it off and on, and then click Retry.

   • If there is a connection problem, follow the instructions in HP Print and Scan Doctor.

3. If a screen prompts you to turn on printer updates, click Yes.

4. If a screen prompts you to make your printer the default printer, click Yes.

5. Try to print.

Assign a manual IP address and that should fix the issue.

A Network Configuration Page lists important network settings such as network status and the printer IP address.

1. Load letter or A4 unused, plain white paper into the input tray.

2. On the HP printer control panel, touch the Setup icon ().

3. Touch Reports, and then touch Configuration Report. The HP printer prints the configuration report.

Setting a Static IP Address

Once you know your printer’s IP address from the page you printed, entering it is pretty easy. Here’s what you do:

1. Run your Web browser.
2. In the Web browser’s address bar, type the IP address of your printer and press Enter. Assuming you entered the right address, the HP printer control panel should appear.
3. Click the Networking tab.
4. Under Connections, click Wireless.
5. Under IP Address Configuration, click Manual IP.
6. Enter the IP address, subnet mask, and default gateway in the appropriate boxes.
7. Click Apply.

You can refer to this HP document for more assistance:- Click here

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.