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‎01-27-2022 07:53 AM

HP Recommended
Operating System: Microsoft Windows 11

HP Envy 7640 print jobs keep sticking in print que. Used it on a computer with Windows 10 and was working fine. Recently got new computer with Windows 11. Downloaded printer software from HP website but the software is different than what I had on other computer. Not sure why that is.

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1 REPLY 1

‎02-03-2022 04:14 PM

HP Recommended

@iroc3

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, this seems like driver related issue. 
 

Let's try these steps to resolve the issue: 
Fix printing and scanning problems with HP Print and Scan Doctor, Download and run HP Print and Scan Doctor: Follow steps from the link: Click here

 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

ECHO_LAKE
I am an HP Employee

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