HP Envy 7855 will not connect to my new wireless system

[Matt_62]

I was connected to a wireless system which has been replaced. The printer recognizes the new system but will not connect. All of my other devices have connected with no trouble. I have tried all of the trouble shooting options I can find including working through the HP Smart app, which also sees the network but can't connect.

[Kumar0307]

@Matt_62, Welcome to the HP Support Community!

• Make sure the printer and the PC are connected to the same wireless network.
• Either a 2.4GHz network or a 5GHz network.
• If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both the networks.
• Restart the wireless router, the printer, and the PC
• Try installing the printer using the HP Smart app.

If the printer is not connected to the network,

Go to Setup > Network > Restore network settings

Go back to Network > Wireless > Wireless setup wizard > Select your network and enter the password

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[Matt_62 · Accepted solution]

Thank you for the suggestions. It is not a dual band router. As it turns out, the provider (Midco) had to access the router remotely and change "something" which then allowed the printer to connect.