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‎03-12-2024 07:20 PM

HP Recommended
Product: HP ENVY Inspire 7955e All-in-One Printer
Operating System: Microsoft Windows 11

My HP Envy printer keeps going offline every few days even as the printer has Wi-Fi connection. I'm using a EERO 6 Wi-Fi built into a Ring Pro base station. Aura VPN. I think shutting off the computer while resetting the Wi-Fi router reconnects the printer so HP Smart can see the printer. When I run the Dianostics & Fix when I see the offline on HP Smart, it says it can't see the pritner. Is there something to do with the EERO ad blocker? Does HP have any idea why this is happening so often?

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