HP Envy Inspire 7920

[tlwebb]

I can photocopy and have printed the test report and all ok but it wont print anything from my computer it says out of paper and just sits in the queue.  Any help would be great its on a couple of months old

Thanks

[Dragon-Fur]

@tlwebb 

Welcome to the HP Community --

Perhaps one of more of the following applies to your situation:

If you have not been able to print since setting up the printer, check whether you have at least one application or a printer software program available -- installed -- as appropriate for your Operating System / version.

If you are having paper size / type issues, make sure the Printer Tray and Paper settings (detected in the printer) match the paper size / type you are using for your current job configuration.

This is a clever printer -- the Inspire series handles two sided photo matte paper and 4x12 inch photo prints.  That said, the paper sizes in the photo tray are limited to 4x6, 5x5, and 5x7 inches.  Larger, longer length photos must be printed from the main paper tray.

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Printer - Load Paper

User Guide > Starting on Page 12

Reminder

Printers with a photo tray limit the paper size(s) supported in that tray

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Printer - Specifications

Product Specifications for the HP ENVY Inspire 7920 All-in-One Printer (242Q3D)

Section Paper handling

Input capacity	Up to 125 sheets
Standard input capacity (cards)	Up to 40 cards
Standard input capacity (envelopes)	Up to 5
Standard input capacity (secondary tray)	Up to 15 sheets
Output capacity	Up to 60 sheets
Media sizes supported (metric)	Main Tray: A4, A5, A6, B5(ISO), B5(JIS), 10 x 15 cm, 10 x 30 cm, 2L, Hagaki, O**bleep**u Hagaki, Envelope (A2, C5, C6, DL, #10, Chou #3); Photo tray: 10 x 15 cm, 13 x 13 cm, 13 x 18 cm
Media sizes supported (U.S. standard)	Main Tray: Letter, Executive, Statement (8.5 x 5.5 in), 4 x 6 in, 5 x 7 in, 8 x 10 in, 4 x 12 in, Envelope (#10, A2); Photo Tray: 5 x 5 in, 4 x 6 in, 5 x 7 in
Media sizes, custom (metric)	Main Tray: 97.79 x 215 to 127 x 355 mm; Photo Tray: No custom sizes
Media sizes, custom (U.S. standard)	Main Tray: 3.85 x 8.5 to 5 x 14 in; Photo Tray: No custom sizes
Media types	Plain Paper; HP Photo Papers; HP Matte Brochure or Professional Paper; HP Matte Presentation Paper; HP Glossy Brochure or Professional Paper; Other Photo Inkjet Papers; Other Matte Inkjet Papers; Other Glossy Inkjet Papers, Plain Paper, Light/Recycled
Media weight supported (metric)	Tray 1: A4: 75 to 90 g/m²; HP envelopes: 75 to 90 g/m²; HP Photo Paper: up to 300 g/m²; Photo Tray: photo paper: up to 300 g/m²
Media weight supported (U.S. standard)	18 to 22 lb
Borderless printing	Yes (up to 8.5 x 11 in, 216 x 297 mm)

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Printer - Tray and Paper

Depending on the printer model, the information might be checked on the touch-screen Printer Control Panel.

EWS > HP Document / How-to

Use the HP printer Embedded Web Server (EWS)

NOTE:  Find printer IP address

Section Open the EWS over a local network orientation

EWS – Tray and Paper Management

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Settings > Preferences > Tray and Paper (Management)

Select / Adjust settings for Paper Size / Type

Model Dependent:  Advanced section

Click Apply to save changes

Tray and Paper – Paper Size / Paper Type / Paper Weight

Reminder

HP Smart Mobile might require that paper size / type is rechecked / adjusted before the content is opened for print.

Paper Size, Type, and Weight loaded in the printer tray must be supported for use in that tray.

EWS provides access and control to check / adjust Tray and Paper Settings.

Notes

Depending on the printer model, the Printer Control Panel might provide access to Paper Size / Type settings immediately after the paper is (re)loaded into the appropriate printer intake tray.

Trays

• If the printer lacks a second tray, all paper / types are supported in the single available tray.
• Printers that include a Photo Tray generally restrict the paper sizes and paper type supported in that tray.

Custom size?

If EWS does not allow setting the paper size or size “Custom”,

If the printer includes a touch display printer control panel,

Look for the setting for “Custom” in the Printer Control Panel after (re)loading the paper to be used

NOTE:  Not available for all printers

What? 

Paper Size, Type, and Weight must be appropriate for the tray in which that paper is to be used.

General Example - EWS - Tray and Paper

EWS_7855_Preferences_Tray_and_Paper_Management_All_4

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Printer - Job Configuration

Job setup is entirely dependent on the Operating System / version  and the app / software used.

Also important >> Content / File type.

Make sure the paper size / type selection is a matched set to the paper size and type of paper you are using.

General Example - HP Smart - Windows - Simple Photo Print

HP_Smart_Win_Print_Photo_4x6_All_3

General Example - HP Smart - Mobile - PDF Print

HP_Smart_Mobile_PDF_Print_Transform_14

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Printer - Documents and Videos - Samples

The Troubleshooting document includes both cleaning and printer 'Reset' instructions.

 HP ENVY Inspire 7200e, 7900e Printers - 'Paper Jam' error

 HP ENVY Inspire 7200e, 7900e Printers - Printer does not pick paper

 HP Envy Inspire 7255e | 7955e All In One printer How to print a Borderless 4x12 Panoramic Photo

 HP Envy Inspire 7220e 7255e All In One printer How to print a 2 sided 4x6 photo or Duplex Photo

This tutorial shows how to print a 2-sided 4x6 inch photo on the HP Envy Inspire 7955e printer.

The HP Envy Inspire supports 5x5, 5x7, 4x6 Photo Duplex, 4x12 Panorama as well as Letter and A4 photo prints.

Example in the video uses supported HP Matte Photo Paper

HP Envy Inspire 7955e All In One printer: Scan a 2 sided document with HP Smart app

Select Source (glass / ADF) > Minute 1:18 of 4:50

(Manual Reorder)

Technology Tips Video Gallery from our HP Expert greenturtle

 Technology Tips YouTube Video Help for Printers

and

 Technology Tips Envy Inspire 7900e

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

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HP ENVY Inspire 7920 All-in-One Printer  

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