HP Envy Photo 6255 Unresponsive

[Craw628]

My printer is completely unresponsive. The screen lights up and the bar loads and then nothing else happens. Pressing the power button does nothing. The LCD screen also is unresponsive. I have tried pulling the plug from the back and waiting, but nothing is fixing the issue. Thanks 

[Nal_NR]

Hi @Craw628,

Welcome to the HP Support Community. 

I'd be happy to help you! 

This looks like a hardware issue.

Let's perform a power drain: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove the USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug the power cord to the printer.
• Turn on the printer and wait till the warm-up period finishes and the printer is idle

If this does not help, I recommend you contact phone support 

For that to happen, we will give you additional instructions/information via Private Message.

Please check your inbox on the forums page for the private message.

 If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!