HP Envy Photo 6255 out of paper error but will print demo page

[Fostam]

I am currently running my HP envy photo 6255 in Windows 7. I was printing with it from the internet &/or computer when I ran out of paper. Inserted more paper & the printer keeps giving me the out of paper error message. I have tried cleaning all the rollers & resetting the printer. The printer will print a demo page, but if I try to print from the computer it still tells me I am out of paper. What else can I do?

[TEJ1602]

@Fostam, Welcome to HP Support Community!

If you have already followed the steps from the document An 'Out of Paper' error displays, the printer does not pick paper, try the steps below-

Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

If the issue persists, the only option left is to perform a full reset and re-initialize the printer. 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

Hope this helps!

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