HP Envy Photo 7134 error

[KatieJ4]

The printer stops printing, starts flashing then has a blue screen with a power button sign and the code 6201922A.  Can anyone help please?  I've tried turning it off and on etc.

[Kumar0307]

@KatieJ4, Welcome to the HP Support Community! I’m here to help.

To assist you better, is the printer stuck at this error?

Are you able to bypass it to access the home screen? If yes, we can try a factory reset.

Reset the printer (Skip if tried)

1. With the printer turned on, disconnect the power cord from the rear of the printer.
2. Wait at least 60 seconds.
3. Reconnect the power cord to the rear of the printer.
4. Turn ON the printer, if it does not automatically turn on.
5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

If this does not help, unplug the power cable and hold the power button down for 10-15 seconds and release it. Power on the printer and check.

If the issue persists and the printer is stuck on the error, I'm afraid this is a hardware failure.

• I've sent you a private message with further instructions to resolve this issue.
• In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Let me know how it goes. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day!