This is a new printer that prints fine black and white but will not print color for anything. No color on prints, copies, test pages, or even the print quality diagnostic report. I've checked the color cartridge to make sure it has ink.
The printer says the color ink is full, and when you press the cartridge down on paper it inks the paper so there is definitely ink in the carttridge.
I've run the clean ink cartridges tool several times without a hint of color being shown in the print quality diagnostic.
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