HP Envy Photo 7155 paper tray was changed from photo tray bc of conflict w/another printer setting

[Jordansmom769]

I have been trying several times today to print a photo on photo paper. I have photo tray selected, hp photo paper selected, but it keeps printing on regular paper (and in black and white) and I get the above message, and it won't tell me WHAT the setting is! Also, when I select "print photos" on the HP app (on my computer), the photo comes out distorted (like the image is squished) so I simply open the photo on my computer and use the ctrl p option. Not to mention this is wasting my page limit.

[Dragon-Fur]

@Jordansmom769 

Updates / Edits - Add section list

Welcome to the HP User Community.

The Photo Tray supports small paper - 4x6 inches - other sized photo paper should be loaded into the main paper tray (after having removed that regular paper, of course).

The conflict can be a number of things, including:

• Wrong sized paper loaded in the photo paper tray
• The paper size / type / weight are not supported by the printer. 
• Paper Quality plays a part, too.  Printer supports most high-quality inkjet paper brands -- "Economy" paper, maybe "not-so-much".  If the printer fails to recognize the paper as supported "photo paper", the job can balk (stall, fight back, produce errors). 
• Printer is unaware of the paper loaded into the Printer (Tray and Paper Management)

and / or

• Paper Size / Type is not fully / completely selected in the software / application
• There is a conflict between the settings in the main print menu and in the selected Shortcut (in More Settings)

The first group include the most common causes of "conflict" -

That is, the paper size, type, and / or are incompatible with the printer or a setting is incompatible with another selection / setting.

For example, you cannot select type photo paper and size with the word envelope in it even if the "envelope" is the same as the size of the paper you want to use.

Ideas / How-to / Examples

Section included in this message

Load Paper

Tray and Paper Management - Alert the printer - Paper Size & Type - EWS

Custom Paper Size Form

Printing Preferences

Create and Print

Start

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Load the correct Paper in the correct tray

Open / read

User Guide - Starting on Page 15

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Tray and Paper Management

Alert the printer to the paper loaded in the tray.

Adjust / Edit / Modify Paper Size & Type

Open Printer Tray,

NOTE

If you are having trouble with getting the printer to accept (new) paper,

Remove the stack of paper from the tray

Lightly flex (do not fan) the paper to separate the single sheets

Re-stack together so the edges match along all sides

Return the paper to the tray

Wait a few seconds

Close Tray

Check / Adjust / Retain the Paper Size and Type at the Printer Display Panel

NOTE  This Section is not applicable to printers lacking a printer display panel.

Look for a message on the printer display panel.

Click Modify / Change / No-Yes (wording varies),

Select / Adjust the paper size and type, Click OK

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Paper Sizes

No Size in List?

If the size of the Paper Size is not in the Drop-down list,

If the printer supports the option,

Select Custom

Notes: 

• Not all printers support size “Custom”

• "Copy" dislikes mismatched content / paper size and type.  For example, select for Tray:  Standard sized "Letter" / "A4" plain paper

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Embedded Web Server (EWS)

EWS > HP Document / How-to

Use the HP printer Embedded Web Server (EWS)

NOTES

• EWS is available on many network connected printers.
• Laser Printers - Options and Settings - availability and location - are likely (and frequently) different.

If EWS is supported on your printer,

Use the Embedded Web Server (EWS) to view / configure your printer.

No Size?  If the size of the Paper Size is not included in the Drop-down list, Select Custom

Copy dislikes mismatched content / paper size and type.  If / As available,  Check / Update Copy settings  in EWS > Copy > Settings > Copy Defaults

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EWS – Browser

Open your favorite browser > type / enter Printer IP address into URL / Address bar

Tab Settings > Preferences > Tray and Paper Management

Model Dependent: 

• No Size > Select “Custom”  Note:  Not all printers support size “Custom”
• Advanced section > General Tray, Default Paper, Default Tray, Tray Lock

Click Apply to save changes

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EWS - HP Smart for Mobile - iOS / iPadOS / Android

Reminder: Tray and Paper settings must adjusted before opening the object to be printed.

Open HP Smart (for mobile)

Open Click on “Green Circle Check” on Printer Status icon

Scroll down to Preferences

Click, Tray and Paper

Model Dependent: 

• No Size > Select “Custom”    Note:  Not all printers support size “Custom”
• Advanced section > General Tray, Default Paper, Default Tray, Tray Lock

Click Apply to save changes

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EWS - HP Smart – Windows

Start HP Smart Application

Printer Settings

In section Settings > Advanced

Tab Settings > Preferences

Tray and Paper Management

Model Dependent: 

• No Size > Select “Custom”   Note:  Not all printers support size “Custom”

• Advanced section > General Tray, Default Paper, Default Tray, Tray Lock

Click Apply to save changes

Example - Retain / Modify (Edit) / Check Paper Size & Type - Tray and Paper Management

Retain_Printing_Preferences_13

Next,

The next steps are dependent on the software / application you are using to view and submit the job to the printer.

The methodology also depends (in part) in your having installed the Full Feature Software / Full Driver printer software.

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Custom Paper Size Form

For those reading -

If your printer supports Custom Paper sizes,

If your printer software does not list the paper size / type you want in the printer software,

Create a Custom Paper Size form.

Example - Create Custom Size Paper form

Custom_Paper_Size_Form_Examples_5

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Printing Preferences

Set Printing Preferences – Windows

NOTES

• This section is not applicable to Mobile Printing.
• Access to the complete Printer Preferences requires having installed the Full Driver printer software.
• The printer should be selected as the default and current printing device.
• Printing Preferences are available directly from the driver. 
• Printing Envelopes?  See NOTE
• “Settings” path to printer > See NOTE-2

Windows 10 / Windows 11

Windows key > Search for and open Control Panel

Control Panel > icon view > Devices and Printers

Right-Click on your printer > Printing Preferences

• When called from within printing software / applications, Printing Preferences might be called "Printer Properties" / "Shortcuts" / “More Settings” / “Properties” / "Printer Setup" or similar.

• No Size?  If the size of the Paper Size is not included in the Drop-down list, consider / try:  Create a Custom Paper Size Form.  Reference:  HP Printers - Creating Custom Paper Sizes

NOTE >> Word > Mailings > Envelopes  :: Preferences and Envelopes 

Select / leave Printing Preferences Shortcut to "Everyday Printing" or something equally benign. 

NOTE-2 >> Settings path to printer(s)

Windows 11

Settings > System > Bluetooth & devices > Printers and scanners

Check the list of devices – Select / Open Printer

Select Printing Preferences

Windows 10

Settings > Devices > Printers & scanners

Check the list of devices – Select / Open Printer

 Select Manage > Select Printing Preferences

General Example - Printing Preferences - Shortcut - Everyday Printing

9025_Printing_Preferences_Everyday_5

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Create and Print

The HP Smart Application provides two choices to Scale the content to the paper:  Crop and Shrink to Fit

Bordered and Borderless both work similarly to one another in terms of applying Scale

For example: 

• Crop forces the shape of the photo to fit the shape of the paper, perhaps at the expense of some of the content.
• Shrink to fit retains the content.  If the shape of the original photo does not fit the shape of the paper, a "full page" print can leave borders when the shape of the original image does  not match the shape of the paper.

General Example - HP Smart - Windows - Simple Photo Print - 4x6 inches - Borderless

HP_Smart_W10_Borderless_Print_4x6_11

HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

Open

HP ENVY Photo 7155 All-in-One Printer 

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Our Community is comprised of volunteers - people who own and use HP devices.

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Question / Concern Answered, Click "Accept as Solution"

[Jordansmom769]

Way more information than I can understand.

It randomly printed 2 pictures on the photo paper earlier, but for a 3rd picture I'm getting the same error. I've clicked on More Settings and all of the settings are as they should be (paper size, paper type, photo tray, etc)

Screenshot attached.

[Dragon-Fur · Accepted solution]

Updates - One more try - Conflict

@Jordansmom769 

OK - It was worth doing anyway.

One more try:

Switch off the Real Life Technologies setting.

and

The Conflict

Selected Type as Photo Paper

Selected Size as "Index Paper"

From your posted image:

If you are not using Photo Paper, this setting should be changed.  To what?  Depends on what is available in your paper type list.

For example, If you are indeed using card paper and that card paper is within the weight limitations of HP Card (200 gsm) or that paper is close to the weight of Brochure paper, select Brochure matte or glossy.  What else to try?  Select "Thick".  The point is that many printers will not print on Not-Photo paper if you have selected Photo paper as the type.

OR

If you are using Photo paper - selected and actually using photo paper,

If you are not using "Index Card" paper,

(then)

Select a size from the paper size list that does not include the words "Index card"

Example -

HP_Smart_W10_Border_Print_4x6_11

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"

[Jordansmom769]

Ok I finally got it to work. I had selected index card 4x6 since that is the size of the photo paper. I later noticed a separate 4x6 size by itself, selected it, printed, and it worked. Thank you for your time in assisting and have a great day ☺ 

[Dragon-Fur]

@Jordansmom769 

Excellent.

You are welcome.

Happy Printing.

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"