HP Envy Photo 7155 stuck on loading screen

[PleasePrint7155]

My HP Envy Photo 7155 was working perfectly fine until two weeks ago, when the printer suddenly got stuck on the HP logo "loading" page and hasn't moved since. I have tried every step offered by support for the numerous other people who have had this problem. Unplugging the printer from the wall socket, unplugging the power cord from the printer itself, attempting to update firmware, etc. NOTHING works. Has anyone found a fix for this? Our printer is in otherwise perfect condition and we have great need of it right now.

[Nal_NR]

Hi @PleasePrint7155,

Welcome to the HP Support Community! I'd like to help!

I see you are experiencing issues with the HP ENVY Photo 7155 All-In-One Printer is stuck on the initialization screen. Check if you can bypass this to access the home screen of the printer.

If yes, let us try this: Go to Setup > Tools > Restore to factory defaults

Note: You will have to reconnect the printer to the wireless network after the reset

Reset the printer

1. With the printer turned on, disconnect the power cord from the rear of the printer.
2. Wait at least 60 seconds.
3. Reconnect the power cord to the rear of the printer.
4. Turn ON the printer, if it does not automatically turn on.
5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

If this does not help, unplug the power cable and hold the power button down for 10-15 seconds and release it. Power on the printer and check.

Check for any jams inside the printer and make sure the carriage is moving freely.

I have a few recommendations 

• Remove the ink cartridges from the printer. With the printer turned on, disconnect the power cord from the rear of the printer and from the wall outlet or power strip. Wait at least 60 seconds. Plug the power cord back into the wall outlet..

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

[Nal_NR]

Hi @PleasePrint7155,

As we did not hear from you, I'll be closing this case for now. Hope I was able to fix the issue. If you need further assistance, feel free to reach out to us. 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

Have a great day!