HP Envy Photo 7830 Gear Noise / Grinding during paper feed

[Marcel68]

Similarly issues on a new device , already related to a previous post :  ‎05-07-2018 01:30 PM Product: HP Envy7858

Brand new HP Envy makes grinding noise / plus color banding print problem.
But in my case it did not solve by itself and I do not hae color banding .

But I experience the same very loud noise .  And it happens while paper feeds in only.

After that phase , the noise disappears and the paper comes out perferctly: no color banding ... the print is perfect..
Nevertheless , the noise each time a paper is pulled  is not acceptable and I fear a premature wear of the gears.

I did not find any post related to HP Envy Photo 7830 about this issue.

Can this issue be fixed , or is this a case for warranty exchange ? 

[sandytechy20]

@Marcel68

Welcome to the HP support community.

I understand that you are getting grinding noise while paper feeding, I am glad to assist you.

Reset the printer

Reset the printer to recover from printer errors or failures.

1. If your printer has a rechargeable battery, remove it.

2. With the printer turned on, disconnect the power cord from the printer.

3. Unplug the power cord from the power source.

4. Wait 60 seconds.

5. Reconnect the power cord to a wall outlet and to the printer.

   NOTE: 

   HP recommends plugging the printer directly into a wall outlet.

6. Turn on the printer to complete the reset.

Clean the paper pick rollers

Clean dirt or debris from the paper pick rollers to resolve paper feed issues.

1. Get a flashlight.

2. Turn off the printer.

3. Wait until the printer is idle and silent, and then disconnect the power cord from the rear of the printer.

4. Remove the paper stack from the input tray.

5. With the flashlight, look down into the input tray and find the paper pick rollers.

   

6. Lightly dampen a cotton swab with water, and then squeeze it to remove any excess water.

7. Clean the rollers with the swab, rotating the rollers with your fingers to completely clean them.

8. Allow the rollers to dry for two minutes.

9. Reconnect the power cord, and then turn on the printer.

Update the printer firmware to install the latest updates

Here are the steps:- Click here

Keep me posted.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.