HP Envy Photo 7830 freezes on boot up

[Mentana]

Printer freezes on the first dot and won't go any further. How do I fix this?

[Garp_senchau]

@Mentana, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Restart the Printer

1. Turn off the printer.
2. Unplug the power cord from the back of the printer.
3. Press and hold the power button for 30 seconds.
4. Wait for 60 seconds and connect the power cord back in.
5. Turn on the printer.

Run HP Print and Scan Doctor (Windows only):

• Download and run the HP Print and Scan Doctor tool. Follow the prompts to diagnose and fix common printing issues.

Update Printer Firmware (Update the firmware on an HP printer | HP® Support)

• Go to the HP Customer Support - Software and Driver Downloads page. Enter your printer model number and search for the latest firmware update. Follow the instructions to download and install the firmware update.

Let me know how it goes.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Regards,

[Mentana]

I tried that but when I plugged the printer back in again it was still stuck on the initial screen

[Kuroi_Kenshi]

Hi @Mentana,

Thank you for the response.

Since @Garp_senchau is not available at the moment, I'll be assisting you further.

Since the printer is still stuck on the startup screen, let's try this:

Check for hardware reset options:

Unplug the power cord again.

If your printer has a removable ink cartridge access door, open it.

Press and hold the Power button for 30 seconds with the door open.

Close the door and plug the power back in.

Try a Different Power Outlet:

Plug the printer directly into a wall outlet, not through a surge protector or power strip.

Remove Any SD Card or USB Drive:

If any external device is connected to the printer, unplug it and try restarting.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[Mentana]

That didn't work either

[Kuroi_Kenshi]

Hi @Mentana,

Welcome to the HP Support Community! 

We're here to help you tackle that malfunction! Don't worry, we've got your back! 

To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name. Alternatively, you can click on this link. 

You can use this link as well: 

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We're looking forward to helping you resolve this issue! 

Stay tuned, and thanks for your patience! 

Best regards,