HP Envy Photo 7855 Auto-cancels all printing jobs

[joclaire]

I am unable to print anything from my HP Desktop computer using my HP Envy Photo 7855 printer UNLESS I use the HP Smart app, which will ONLY PRINT PDFs.

Anytime I try to print from, say, Word or from a website, the printer starts gearing up to do the job, then automatically cancels it.  Tonight I'm trying to print a set of Avery labels from a site where the labels are set-up, ready to print...and it keeps cancelling.  

I have turned off/unplugged the printer, pressed start button while unplugged to reset the cache, restarted the printer, restarted my computer, updated the drivers (which it said were fine), gone into control panel, gone into device manager, used HP Virtual agent's directions...all to no avail.  I just tried to print again, and it just automatically cancels.

I even tried saving the document/labels layout as a PDF and using the HP Smart thing to print from there, but it reduces the size and doesn't fit properly on the labels.

Why won't this stupid printer just PRINT!???  So sick of it....

Any help is much appreciated!

[Dragon-Fur]

@joclaire 

Welcome to the HP English Community --

The only hint you give us for your Operating System / version is "HP Desktop" --

For the sake of the answer, I am guessing this means a supported version of Windows.

Were it mine to do, I'd uninstall the existing full driver printer software > reboot the computer > install a fresh copy of the printer software.  Scroll down for help to (re)install the printer software.

What else?

Although I'm not sure it will work while your printer software is not installed (or is corrupted), instead of HP Smart, try using Adobe Reader software to print your Avery Labels (in PDF format).

If the Adobe software won't work, first reinstall your printer software.

Example - Adobe Reader - PDF - Avery Labels

Avery_L7160_Sample_Label_2

====================================

Printer Software

If you have not yet done so, install the Full Feature Software / full driver printer software.

HP Full Feature Software / Full Driver printer software - supports printing and scanning from the web, printing in in other software and programs (for example, Word), and provides access to the full range of Printing Preferences / Shortcuts.  The full driver generally adds at one, possibly least one, possibly two shortcuts to the Desktop: Printer Assistant, HP Scan Assistant, and/or HP Scan.

NOTES:  

HP Scan is not installed if the printer does not support Scan.

The Printer Assistant is not installed if the type of full driver software does not support it.  If the printer model includes built-in Fax hardware, the software supports the setup and use of the Fax driver.

No Sign-in required to use full driver printer software.

Reinstalling?

• Uninstall existing full driver printer software from Programs and Features.
• If your printer includes a separate "help" in Programs and Features, uninstall that, too.
• Restart the computer and log in.
• If the printer is connected to the computer using a printer USB cable, remove / disconnect the cable before loading the software.

>>> Full Feature Software - Web Pack Installation Webpage - Information - Download / Save / (then) Install <<<

HP ENVY Photo 7800 All-in-One Print and Scan Driver and Accessories 

In general, the web pack should load -

Download package > Save > Right-Click on the installation Package > Run as Administrator

If / When asked, opt for the Full Driver / Full Software to be installed.

Using USB?  (Re)Connect when instructed to do so.

After the software is installed, Restart the computer and sign in. 

=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--= 

Optional -- Supported by your printer

Details Page - Driver - For your Printer

>>> Full Feature Software - Web Pack Installation Package - Information - Download / Save / (then) Install <<<

 HP Universal Scan Full Feature Software 

If needful, choose a different OS > Open all

If asked, opt for the Full Driver to be installed.

After the software is installed, Restart the computer and sign in. 

Example - Desktop Shortcuts

Printer_Assistant_Scan_Assistant_Shortcut_Icons_on_Desktop_8

Example - Programs and Features - Installed Printer Software

Programs_and_Features_Printer_Desktop_Icons_18

=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=

References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware & Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

HP ENVY Photo 7855 All-in-One Printer  

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