HP Envy Photo 7855 Stuck on Booting Screen (first dot)

[SoumyaCal]

All of a sudden and from out of the blue this printer is now stuck at the first dot of the boot up. Tried all the various methods suggested in other threads but still no luck. Any way to hard reset this printer and bring it back to life or is it now a brick? 

Please suggest a way to reset this and get this back to work again.

Please help.

[Hawks_Eye]

Hi @SoumyaCal 

Welcome to the HP Support Community!

Thanks for posting your query! We're here to help you get back up and running.

It sounds like your HP Envy Photo 7855 is stuck on the first dot during boot-up, which can sometimes be resolved with a hard reset. Here’s how you can try resetting it:

 

Hard Reset Steps

1. Turn off the printer completely.
2. Disconnect the power cord from the back of the printer.
3. Unplug the power cord from the wall outlet.
4. Wait at least 60 seconds to allow the printer to discharge.
5. Plug the power cord back into the wall outlet (avoid using a surge protector).
6. Reconnect the power cord to the printer.
7. Turn the printer back on and check if it boots past the first dot.

Let me know if this helps or if you need further assistance! 😊

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye