HP Envy Printer stuck on initialization

[Berliner1]

Hi,

I have an HP Envy Photo 7130 and it currently only partially boots up, like it's frozen. The display is stuck on the usual start-up screen: HP logo, the blue bar filled up and the first blue bullet.

I've had the printer for 3 years and it's always worked just fine until now. Yesterday I inserted a new black ink cartridge and was able to print 1 page before the printer went offline. I checked the wifi connection, which was fine, and tried printing from both my smartphone and my laptop, but it just remained offline. So I shut the printer off, waited a few seconds and turned it on again but that's where it got stuck (see attached photo). I tried resetting according to some other posts but still nothing.

Does the printer need a hard reset?

This is what I have tried:

-unplugging the printer for various amounts of time, for up to 5 minutes before plugging in again

-held down the power button while plugging it in

-using HP print and scan doctor, it fails to communicate with the product, with and without USB cable

-using HP printer update to update the firmware, doesn't see the printer, with and without a USB cable

Here's what it looks like:

Thanks for any assistance!

[sandytechy20]

@Berliner1

Welcome to the HP support community.

I understand that your printer display is frozen while booting I am glad to assist you.

You might have to reset the printer to fix this issue.

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[Berliner1]

Hi Sandy,

thank you for your reply and your private message. I tried the semi-full reset as described. Unfortunately I can't follow the steps because I can't press any of the buttons - neither the home button nor the reply button. And nothing happens on the screen because it's frozen: see photo below. I tried pushing the buttons anyway because I know where they should be but the printer didn't react at all.

So the problem persists.

Is there a way to do a FULL reset? Is there a reset button or something?

The printer just stopped working almost exactly 3 years after purchase - give or take 1 week. This planned obsolescence is so frustrating!

[sandytechy20]

@Berliner1

This might require one on one interaction to fix the issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form. A case number and phone number will now populate for you.

Keep me posted.

Cheers.

[praveenbv]

Hi @ Berliner1,

  

Welcome to the HP Support Community.  

  

I have sent you a private message with the reset steps, specific to your printer. Check next to your profile Name, you should see a little blue envelope, please click on it.   

  

Hope this helps! Keep me posted.  

  

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping! 

  

Have a great day!