HP Envy Printer that is out of black ink. I Put a full one in, but it is not acknowledging it

[truckerterri]

I have no idea what to do. Printer is out of black ink, I put a new one in, it doesnt know its there. How do I get it to know there is ink there???

[The_Fossette · Accepted solution]

@truckerterri,

Welcome to the HP Forums!

Thank you for posting your query on this forum, it's a great place to find answers.

Don’t worry, I assure you I will try my best to get this sorted.

In order that I may provide you with an accurate solution, I will need a few more details.

• Is the old cartridge detected on the printer?
• Are you getting any error on the printer?
• Are you using HP genuine cartridges?
• What is the operating system you are using?
• Have you made any software or hardware changes on the computer?
• Have you performed any troubleshooting steps before posting?

Meanwhile, I recommend you follow the below steps and check whether the issue is resolved.

1.With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet. 

2.Remove USB cable, if present. 

3.Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge. 

4.Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer. 

5.Turn on the printer and wait till warm-up period finishes and the printer is idle.

If the issue persists, follow the below steps.

1. Gather the following materials:

   • Dry foam-rubber swabs, lint-free cloth, or any soft material that does not come apart or leave fibers (coffee filters work well)

   • Distilled, filtered, or bottled water (tap water might contain contaminants that can damage the cartridges)

        CAUTION:

     Do not use platen cleaners or alcohol to clean the cartridge contacts. These can damage the cartridge or the printer.

2. Press the Power button to turn on the printer, if it is not already on.

3. Open the scanner lid.

4. Open the cartridge access door. The carriage moves to the cartridge access area.

   Figure : Open the cartridge access door

   

5. Disconnect the power cord from the rear of the printer.

6. Disconnect the USB cable, if the printer is connected to your computer with a USB connection.

      WARNING:

   You must disconnect the power cord before reaching inside the printer to avoid the risk of injuries or electric shock.

7. To release the cartridge, lift the lid on the cartridge slot, and then gently push the lid back until it stops.

8. Pull up on the cartridge to remove it from the slot.

   Figure : Remove the cartridge

   1. Lift the lid

   2. Gently push the lid back

   3. Pull up on the cartridge

      CAUTION:

   Do not remove both cartridges at the same time. Remove and clean each cartridge one at a time. Do not leave a cartridge outside the printer for more than 30 minutes.

9. Hold the cartridge by its sides.

   Figure : Hold the cartridge by its sides

   

10. Inspect the ink cartridge contacts for ink and debris buildup.

       CAUTION:

    Do not touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.

    Figure : Do not touch the contacts or nozzles

    

11. Lightly moisten a foam-rubber swab or lint-free cloth with distilled water, and then squeeze any excess water from it.

12. Clean only the copper-colored contacts on the cartridge, and then allow the cartridge to dry for about 10 minutes.

    Figure : Clean the contacts

    1. Copper-colored contacts

    2. Ink nozzles (do not clean)

13. Lightly moisten another foam-rubber swab or lint-free cloth with distilled water, and then squeeze any excess water from it.

14. Use the swab or cloth to clean the electrical contacts in the carriage, located inside the printer in the cartridge slots.

    Figure : The electrical contacts in the cartridge slots

    

15. Allow the carriage contacts to dry for about 10 minutes.

16. Hold the cartridge at a slight upward angle with the cartridge contacts facing the rear of the printer, and then slide the cartridge into the empty slot.

17. Close the lid on the cartridge slot to secure the cartridge into place.

       NOTE:

    Insert the color cartridge in the slot on the left. Insert the black cartridge in the slot on the right.

    Figure : Insert the cartridge

    1. Insert the cartridge

    2. Close the lid

    3. The color cartridge is on the left, and the black cartridge is on the right

18. Repeat the previous steps to install the other cartridge, if necessary.

19. Close the cartridge access door.

    Figure : Close the cartridge access door

    

20. Close the scanner lid.

21. Reconnect the power cord to the rear of the printer.

22. Reconnect the USB cable, if the printer is connected to your computer with a USB connection.

23. Press the Power button to turn on the printer.

If you continue facing the issue, I recommend you follow the steps in the below article and check if it helps.

https://support.hp.com/in-en/product/hp-envy-5530-e-all-in-one-printer-series/5304881/document/c0374...

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[truckerterri]

Solutions worked. Not sure which one, I followed the steps. Thank you !

[The_Fossette]

@truckerterri,

Perfect, I am really glad to hear that! 

If any other questions arise, please feel free to write back to me.

Good day! Take care 🙂

Cheers!