cancel
turn on suggested results
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    HP Solution Center Adobe Flash player error

    Please check this document to find the workaround solution for Print and Scan - HP Solution Center doesn't open

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    HP Solution Center Adobe Flash player error

    Please check this document to find the workaround solution for Print and Scan - HP Solution Center doesn't open

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Pupmomma
New member
1 0 0 0
Message 1 of 2
59
Flag Post

HP Envy Pro 6400

‎12-28-2020 03:29 PM

HP Recommended
Product: Envy Pro 6400
Operating System: macOS 10.13 High Sierra

The instruction manual for the Envy Pro 6400 states that the front light (the one that changes color depending on its message) will go out after 2 hours of not using it. Mine just stays on all the time.....except when I turn the whole thing off. Any help in getting the machine to understand that I don't need a night light!!

Reply
Category:
1 REPLY 1
TEJ1602
HP Support Agent
HP Support Agent
16,744 16,725 1,312 1,323
Message 2 of 2
Flag Post

‎01-08-2021 05:51 AM

HP Recommended

@Pupmomma, Welcome to HP Support Community!

 

Which color is glowing when it is idle? 

Did you check for any errors on the printer? Refer to the document Blinking Lights and Error Codes for help.

 

Also, Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation