HP Envy cutting off tops of words

[CarlosBob]

My HP Envy is cutting off the tops of words, particularly at the beginnings of paragraphs especially when I use a font size above 12pt.

[Kumar0307]

@CarlosBob

Welcome to the HP Support Community!

• Have you tried printing different documents like PDF, Word, and Emails and check if you have the same issue?
• Which application do you use to print? 

Step 1: Reset the printer

1. With the printer turned on, disconnect the power cord from the rear of the printer.
2. Wait at least 60 seconds.
3. Reconnect the power cord to the rear of the printer.
4. Turn ON the printer, if it does not automatically turn on.
5. Wait until the printer is idle and silent before you proceed.

Step 2: Align the All-in-One

1. Load plain white, U.S. letter or A4 size paper in the tray.

2. On the product control panel touch Setup ().

3. Touch Tools, and then touch Align Printer. The alignment page automatically prints.

Step 3: ​​​​​​​Clean uninstallation of Pre-installed HP drivers

1.  In Windows, search for and open Programs and features 
2.  Select your HP Printer 
3.  Select Uninstall 
4.  In Windows, search for and open Devices and printers 
5.  In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 
6.  Open up the run command with the “Windows key + R” key combo. 
7.  Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”) 
8.  Click on the “Drivers” tab 
9.  Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 
10.  Select Ok 
11.  Select Apply and Ok on the Print Server Properties windows 
12.  Close Devices and Printers, restart the computer.

Step 4: Click here to download HP Full-featured driver.

Once downloaded, make sure to run the file to start the installation and follow the on-screen instructions.

Let me know how this goes.

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