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‎03-06-2021 02:15 PM

HP Recommended
Product: HP Envy7640
Operating System: macOS 11.0 Big Sur

Every time I go to use my printer it won't connect or even turn on. The only thing I have found that has worked is unplugging it for thirty seconds then plugging it back in. Though it works, it is really frustrating because I seem to have to repeat the process every day and every time after it goes to sleep. When it is plugged in, the light in the back next to the plug is on and the outlet is working, the printer just won't turn on when I press the power button. The same thing happens from other computers too. Any ideas?

Category:
1 REPLY 1

‎03-09-2021 02:19 AM

HP Recommended

@Ghost2096, Welcome to the HP Support Community!

 

This could be an issue with the power button. Is the power button damaged?

 

Update the printer firmware

Click here to download and install the latest printer firmware from your MAC.

Click here to know different methods of updating printer firmware.

 

For more info on resolving power issues, refer to - Printer Does Not Turn On

 

If the issue persists, please reach out to the HP Technical Support team in your region regarding the service/replacement options for your printer. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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