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HP Envy only turns on when unplugged and replugged in

HP Recommended
HP Envy7640
macOS 11.0 Big Sur

Every time I go to use my printer it won't connect or even turn on. The only thing I have found that has worked is unplugging it for thirty seconds then plugging it back in. Though it works, it is really frustrating because I seem to have to repeat the process every day and every time after it goes to sleep. When it is plugged in, the light in the back next to the plug is on and the outlet is working, the printer just won't turn on when I press the power button. The same thing happens from other computers too. Any ideas?

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@Ghost2096, Welcome to the HP Support Community!


This could be an issue with the power button. Is the power button damaged?


Update the printer firmware

Click here to download and install the latest printer firmware from your MAC.

Click here to know different methods of updating printer firmware.


For more info on resolving power issues, refer to - Printer Does Not Turn On


If the issue persists, please reach out to the HP Technical Support team in your region regarding the service/replacement options for your printer. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.


Keep me posted for any other assistance.


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day! 

I am an HP Employee

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