HP Envy photo 7855, is stuck on hp logo on start mode.

[James_7-]

HP Envy photo 7855 is stuck on the HP symbol mode when plugged, and remains on same mode for ever. I have tried trouble shooting like unplugging and allow a wait time of 60 seconds and more, the issue remains the same. I need help.

[zoey7886]

@James_7-, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding HP Envy Photo 7855 Stuck on HP Logo! 

We're thrilled to have the opportunity to assist you and provide a solution.  

If your HP Envy Photo 7855 is stuck on the HP logo during startup, you can try the following troubleshooting steps to resolve the issue:

Restart the Printer:

• Turn off the printer and unplug it from the power source.
• Wait for at least 60 seconds.
• Plug the printer back into the power outlet and turn it on.

Hard Reset:

• Unplug the printer from the power source while the device is still on.
• Disconnect any connected peripherals like USB cables.
• Wait for 1-2 minutes to allow the printer’s internal memory to reset.
• Reconnect the power cable and turn on the printer without connecting any peripherals.

Update Firmware:

• Check if there is a firmware update available for your printer. Sometimes, such issues can be resolved with a simple firmware update.
• Visit the HP Support website to access any updates for your model.

Perform a Semi-Full Reset:

• For some printer models, a semi-full reset option is available.
• Consult the printer’s manual or reach out to HP Support for instructions tailored to your model.

Check for Hardware Malfunction:

• Inspect the printer for any physical damages or obstructions in the printer mechanism.
• Listen for unusual noises when the printer turns on, which might indicate a hardware issue.  

Hope this helps! 

Take care, and have an amazing day!  

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Regards,