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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
AHWB
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HP Envy wont print PDF's

HP Recommended
Envy Pro 6400
Microsoft Windows 10 (64-bit)

This has been driving me crazy. This printer has given me nothing but problems and I work as an IT manager.

 

After testing the issue seems to be with Printing a PDF, it doesn't matter if the PDF is opened in Chrome, Edge or other. When you print the PDF print moves to the printer queue and stays on the status PRINTING, it never prints.

 

No errors on the printer or PC. If cancelled other docs i.e word print ok

 

Printer has been turned off and on

Driver removed and re added from Windows and HP smart

Running windows 10 latest updates

I have 5 different computers around the house, the same with those so its not a single fault on a PC.

Ive downloaded the HP diag tool. It says its found a printer port error and fixed, so it thinks somethings wrong, I assume as theres a print job stuck in the queue. It says it fixed it but doesnt.

Someone else must have experienced this issue,

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Dragon-Fur
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HP Recommended

@AHWB 

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So, you know the drill - diagnose, isolate, manage.

We can skip some of the details since you are familiar with the process and definitions.

 

The limitations:

  • The printer is not aware of what it is printing.
  • The data is received and translated into printer language, shoved onto paper.
  • Image data skips the translation bits.
  • The printer is fully dependent on the network - correct and stable connection is mandatory.
  • The printer is dependent on the Firmware - keeping the firmware updated is important to performance.
  • The printer requires a decent and correct connection to power (electrical).

 

Rhetorical:

All PDF files?

One PDF files?

All machines using the same software / versions / security?

 

 

Some of the places to look / check...

Reminder:  Simply Ignore anything you've tried.

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

 

Printer Firmware Updated / Current?

 

HP ENVY Pro 6400 All-in-One Printer series Firmware Update 

 

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

 

If the error is one PDF file, the error might be within the actual content in that file.  There is little the printer can do with this.  One solution is to simply remove the "translation" process:  Print the PDF file as an image.

 

PDF - Print as Image

 

Reinstall / Update your PDF Reader (Adobe Reader DC /Optional  Foxit Reader)

  • HINT:  Watch out for and UNCHECK unwanted extra software
  • Adobe Reader DC software should be installed even if you do not open / view / print PDF files directly from the software.

 

Adobe Acrobat Reader Learn & Support

Acrobat Reader DC Help

 

If the file will not print due to unusual content (odd fonts, color schemes, tables, other oddities), print the file as an Image.  Image printing does not require the printer software to translate file content.

 

  1. Open the offending document in Adobe Reader DC
  1. Click Print icon > Set other options on the menu > Click Advanced button
  1. Set the printer select the colors (Optional)
  2. Select Print the PDF file as an image

 

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

PDF File Software

 

The issue might be related to the manner in which the data is opened.  For example, opening an online file in the browser PDF viewer in a browser is perhaps not the same as opening a saved PDF file on your computer using Adobe Reader DC .

 

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

Security Software

 

The problem might be related to the Security Software used on your machines.

 

 Firewall Blocking Driver Install or Printer Function (Windows)

 

 

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

Port / Connection

 

If the issue is a Port / connection problem, solve this by making sure the printer is connecting to the correct, uniquely named SSID (network name) for the speed of the network you are using. That simply means that each bandwidth broadcasted network should have its own name and the printer should be connected to that SSID.

 

SSID_Dual_Band_Example_1SSID_Dual_Band_Example_1Network_SSID_Names_1Network_SSID_Names_1

 

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

 

Add port connection protection by adding a TCP/IP port.  The Doctor does part of this - the manual connection seals the setup in place.

 

Method - Create TCP IP port

 

** Install – Optional - Port Issues - Create a TCP/IP port **

 

TCP/IP can resolve odd connection, scanning, and installation problems.

 

Create / Switch to a TCP/IP Port to facilitate communication and prevent ‘offline’ issues

 

How-to “Create TCP Port” Contributed by  greenturtle:


  1. 1. Print a Configuration Page to get the printer's IPv4 address (you can also tap on the wireless icon on the Front panel of your Printer to get the IP address)
    2. On your PC, go to Control Panel, from Devices and Printers, Right-Click the printer and Left-Click Printer Properties, select the Ports tab.
    3. Click Add Port, select Standard TCP/IP Port, then select New Port and follow the wizard.
    4. Type in the proper IP address for the printer.

    This video resource will show you how to do it:
    Create & Use TCP IP port

    Note that you can ALWAYS revert back to the original port that the HP software installed by selecting the HP port within the Ports tab (in Printer Properties)

 

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

 

Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP ENVY Pro 6400 All-in-One Printer series 

 

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Our Community is comprised of volunteers - people who own and use HP devices.

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Question Resolved / Answered, Click "Accept as Solution"

Dragon-Fur

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