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‎07-25-2021 05:25 AM

HP Recommended
Product: Envoy 5020

Have Error code OXB3D8AA2B which i cant sort out can any one help please

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5 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎07-28-2021 12:46 PM

HP Recommended

@Mervyn-1952

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I understand you are receiving a 0XB error. We can perform a factory defaults on the printer to resolve the issue

To restore the printer to the original factory defaults

  • 1. On the printer control panel display, from the Home screen, swipe left to see ( Setup ) and touch ( Setup ).
  • 2. Touch Tools, touch Restore Factory Defaults, and then follow the onscreen instructions.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

View solution in original post

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3 REPLIES 3

‎07-28-2021 12:46 PM

HP Recommended

@Mervyn-1952

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I understand you are receiving a 0XB error. We can perform a factory defaults on the printer to resolve the issue

To restore the printer to the original factory defaults

  • 1. On the printer control panel display, from the Home screen, swipe left to see ( Setup ) and touch ( Setup ).
  • 2. Touch Tools, touch Restore Factory Defaults, and then follow the onscreen instructions.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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‎07-28-2021 01:17 PM

HP Recommended

Thanks for the help now all sorted thanks  very much good service

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‎07-29-2021 02:56 PM

HP Recommended

@Mervyn-1952

Thank you for posting back. 

 

Glad to hear that the issue is resolved. If you need any help, feel free to reach out to us. 

Have a great day! 

ECHO_LAKE
I am an HP Employee

Was this reply helpful? Yes No
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