HP GT 5820 Ink Tank - Tricolor error - Cartridge failure

[ShalabhM]

Two questions:

1. Getting tricolor cartridge failure error. there is lots of ink in the tanks still the error. Followed the troubleshooting steps listed on HP site but of no help. Any suggestions?

2. My printer is out of warranty - I am trying to submit a ticket to HP for an engineer visit...is that not an option if warranty gets expired?

[Raj1788]

@ShalabhM

Welcome to the HP Community

For cartridge failure follow the below steps.

I suggest you do a Hard Reset on the printer

(1) Turn the printer on, if it is not already on.

(2) Wait until the printer is idle and silent before you continue.

(3) With the printer turned on, disconnect the power cord from the rear of the printer.

(4) Unplug the power cord from the wall outlet.

(5) Wait at least 60 seconds.

(6) Plug the power cord back into the wall outlet.

NOTE: HP recommends connecting the printer power cord directly to the wall outlet.

(7) Reconnect the power cord to the rear of the printer.

(8) Turn on the printer, if it does not automatically turn on.

The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

Refer to this document: https://support.hp.com/in-en/product/hp-deskjet-gt-5820-all-in-one-printer-series/8109015/document/c... for Color or Black Ink Not Printing; Other Print Quality Issues.

HP printer does not have an Engineer visit as an option.

Keep me posted, how it goes!

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Cheers:)